An account enrollment form can be completed online through our website. Just click on the enrollment button under CARMA Billing Services USA. Once completed, hit the ‘Agree, Please Submit My Request’ tab, and we will look after it from there.

Current administration charges for new accounts are applied to your first invoice. Charges are subject to change.

Your first bill will be issued within four to six weeks of enrollment.

Utility services are billed based on actual usage.

• Electricity is billed in kilowatt hours (kWh) using the prescribed utility structure.
• Natural gas and water are billed in cubic meters (m3).

Rates are then applied to this usage to determine your bill amount. Utilities are billed using posted rates for the distribution area your building is located in.

The billing cycle is the period of time between meter reads. Most accounts are billed on a monthly (30 or 31 day) cycle.

Customers will be charged a monthly on-bill fee. The on-bill fee reflects the cost associated with generating your bill, processing payments, and operating the call center. This includes reading the meter, calculation of charges, generating the bill, processing payments, postage, etc. First bills will include a one-time occupancy charge. Please see our Conditions of Service for a full list of current charges.

Your bill can be paid through your financial institution’s telephone banking or online banking. You can pay at your local bank branch or ATM. Checks or money orders can be mailed to:
CARMA SUBMETERING SOLUTIONS,
PO BOX 51641 Los Angeles, CA 90051-5941.

Please allow enough time for mailed remittances to reach the office by the due date. Customers wishing to pay by credit card may do so using our user pay credit card service by calling EZPAY IVR Production at 1-833-913-0824. For convenient on-time payment, you can enroll in our electronic funds transfer payment plan. An electronic funds transfer enrollment form can be found on our website. Just click on the forms tab and then click electronic funds transfer.

Our bills are due within twenty days of issuance. If the due date falls on a Saturday, Sunday, or Canadian statutory holiday, payment is due on the next business day.

A late payment penalty may be charged and added to the outstanding balance of all accounts unpaid after twenty days. Payments received are applied firstly to deposits and any arrears owing, secondly to any penalties outstanding, and thirdly to current charges.

Late fees are applied for payments received after the invoice due date or for amounts not paid in full.

The meters installed to measure your electricity usage have been tested and sealed by a Measurement Canada-accredited meter shop. The billing method used has been authorized by the Ontario Energy Board and is accepted by Measurement Canada. CARMA Corp. is licensed and regulated by the Ontario Energy Board as a submeter service provider and is required to operate within strict guidelines to ensure fair and equitable billing practices are followed.

Natural gas meters used for revenue billing have been tested and sealed by a Measurement Canada accredited meter shop and follow the Measurement Canada sealing specification under LMB-EG-08 to ensure accuracy and security of the meter.

Water meters are monitored monthly to identify high usage or anomalies in usage and have a certificate of conformance for weighing and measuring devices. If required, meters are investigated and replaced if not working within set parameters.

This may be caused by several reasons. Did you have any guests or change any habits that may have required more usage? The billing period may be longer than your previous bill’s. Significant changes in outdoor temperature may require greater use from your heating or cooling equipment, causing higher charges from previous or past months.

Access to your daily meter reads is just a click away. By clicking on meter information on our homepage, you can view your daily history. This will help identify days or periods of time when your usage may have changed.

Alternatively, contact our call centre, we are happy to review your account with you.

No. Your bill is processed during a specific period of time each month and cannot be changed.

The rates used for billing utilities are set by the local distribution company, municipality, and/or commodity provider for the area in which your building resides.

To receive notification that your bill is ready to be viewed online, login to your CARMA account and choose the ‘Receive invoice by Mail and Email’ option.

Login to your account using your CARMA account number and your assigned access code or password located in the lower right corner of your bill. If your bill does not have this information on it please call Customer Service at 1-855-318-2204 and they will issue you an access code over the phone. Once requested CARMA will send you a notification that your bill is ready to be viewed online.

If you made a payment after the due date but before the next billing period there may not have been enough time to process that payment before the next bills were mailed out. Customer Service can verify whether a payment has recently been applied to your account or you can check your account online through our self-service portal.

Please allow up to 5 business days for processing.