An account enrollment form can be completed online through our website. Just click on 'My Account' navigate to 'CARMA Billing Services (CA)' and click 'Enrollment' under 'Forms'. Once completed, hit the ‘Agree, Please Submit My Request’ tab, and we will look after it from there.

Current administration charges for new accounts are $50.00 plus HST. This charge appears on your first invoice. Charges are subject to change.

Your first bill will be issued within four to six weeks of enrollment.

Utility services are billed based on actual usage.

• Electricity is billed in kilowatt hours (kWh) using the standard provincial utility structure.
• Natural gas and water are billed in cubic meters (m3). Rates are then applied to this usage to determine your bill amount.
• Cooling and heating is billed in kilowatt hours (kWh).

Utilities are billed using posted rates for the distribution area your building is located in.

The billing cycle is the period of time between meter reads. Most accounts are billed on a monthly (30 or 31 day) cycle.

Customers will be charged a monthly on-bill fee. The on-bill fee reflects the cost associated with generating your bill, processing payments, and operating the call center. This includes reading the meter, calculation of charges, generating the bill, processing payments, postage, etc.

First bills will include a one-time occupancy charge.

First-time bills or accounts in default of payment will include a security deposit. The security deposit will be two and a half times your monthly average bill amount.

Accounts disconnected for non-payment will be charged a reconnection charge.

Please see our Conditions of Service for a full list of current charges.

Your bill can be paid through your financial institution’s telephone banking or online banking. You can pay at your local bank branch or ATM. Cheques or money orders can be mailed to CARMA Corp.. Please allow enough time for mailed remittances to reach the office by the due date.

Customers wishing to pay by credit card may do so using our user pay credit card service by calling (888) 971-6887.

For convenient on-time payment, you can enroll in our Pre-Authorized Payment plan (PAP). A pre-authorized payment form can be found on our website. Just click on 'My Account', navigate to 'CARMA Billing Services' and select 'Pre-Authorized Payment'.

Our bills are due within twenty days of issuance. If the due date falls on a Saturday, Sunday, or statutory holiday, payment is due on the next business day.

A late payment penalty of 1.5% will be charged and added to the outstanding balance of all accounts unpaid after twenty days. Payments received are applied firstly to deposits and any arrears owing, secondly to any penalties outstanding, and thirdly to current charges. An account that is still in arrears sixteen days after the billing date may be subject to service disconnection.

Late fees are applied for payments received after the invoice due date or for amounts not paid in full.

The meters installed to measure your electricity usage have been tested and sealed by a Measurement Canada-accredited meter shop. The billing method used has been authorized by the Ontario Energy Board and is accepted by Measurement Canada. CARMA Corp. is licensed and regulated by the Ontario Energy Board as a submeter service provider and is required to operate within strict guidelines to ensure fair and equitable billing practices are followed.

Natural gas meters used for revenue billing have been tested and sealed by a Measurement Canada accredited meter shop and follow the Measurement Canada sealing specification under LMB-EG-08 to ensure accuracy and security of the meter.

Water meters are monitored monthly to identify high usage or anomalies in usage and have a certificate of conformance for weighing and measuring devices. If required, meters are investigated and replaced if not working within set parameters.

This may be caused by several reasons. Did you have any guests or change any habits that may have required more usage? The billing period may be longer than your previous bill’s. Significant changes in outdoor temperature may require greater use from your heating or cooling equipment, causing higher charges from previous or past months.

Access to your daily meter reads is just a click away. By clicking on meter information on our homepage, you can view your daily history. This will help identify days or periods of time when your usage may have changed.

Alternatively, contact our call centre, we are happy to review your account with you.

No. Your bill is processed during a specific period of time each month and cannot be changed.

The rates used for billing utilities are set by the local distribution company, municipality, and/or commodity provider for the area in which your building resides. Those charges are regulated by the provincial government and will change as and when approved.